Shipping policy
Shipping Policy
Thank you for shopping with Pawbie. We want your pet essentials to arrive safely and smoothly, so please review our shipping policy before placing an order.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Please note that processing time is separate from shipping time. During high-demand periods, holidays, or promotional events, processing may take slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Shipping Time
Estimated delivery time may vary depending on your location, shipping carrier, and product availability.
Our typical estimated delivery window is:
- United States: 7–15 business days
- International orders: 10–20 business days
Delivery times are estimates only and are not guaranteed. Delays may occur due to customs, carrier issues, weather conditions, holidays, or other factors outside of our control.
Shipping Rates
Shipping rates, if applicable, will be calculated and displayed at checkout before you complete your purchase.
From time to time, Pawbie may offer free shipping promotions on selected products or orders.
Order Tracking
Once your order ships, you may receive a tracking number by email.
Please allow 2–5 business days for tracking information to update after your order has shipped. In some cases, tracking updates may be delayed while the package is in transit.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If you entered the wrong address, contact us as soon as possible at:
We will do our best to help, but we cannot guarantee address changes after an order has been processed or shipped.
Pawbie is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.
Lost, Delayed, or Missing Packages
If your package appears to be delayed or missing, please contact us with your order number and tracking information.
We will help you review the order status and guide you through the next steps. However, once a package has been handed over to the shipping carrier, delivery timelines may be affected by carrier operations outside of our control.
Damaged Items During Shipping
If your item arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
- A brief description of the issue
We will review your case and help provide a suitable solution.
Customs, Duties, and Taxes
For international orders, customers may be responsible for any customs fees, import duties, taxes, or additional charges required by their country.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Multiple Shipments
If your order includes multiple items, they may be shipped separately depending on availability, warehouse location, or carrier handling.
You may receive separate tracking numbers for different items in the same order.
Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us:
Email: support@pawbie.com
Please include your order number so we can assist you faster.